Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Memphis organization to select the right tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Memphis, Tennessee companies to with any facet of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which might be driven by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or revise their current trouble tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to supplement your existing Support Desk staff by splitting delivery of Support Desk services seamlessly between your regular support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support model based on the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver world-class technical support to your at-home employees, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Memphis, Tennessee company, call 1-800-993-9400 or go to Contact Progent.