Low-cost Network Tech Support from Microsoft certified Experts for Companies in McAllen, TX
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical business applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It network and cut support expenses. Progent understands that information system security, reliability, and efficiency are just as critical to small businesses as to large corporations but that small companies don't have the leverage to invest aggressively in computer networks and internal service staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to provide the network support your business requires whenever you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT support group. This can reduce expenses and minimize technical risks for big projects such as software development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud strategy.

Core Technical Areas Serviced by Progent for Business Networks in McAllen, Texas
Progent's nationwide team of world-class experts offers help for virtually all aspects of network technology used by businesses of any size. Practice areas supported by Progent in and around McAllen include:

Support Delivery Options for McAllen, Texas Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity records, dependable follow-through, and tight cost control across a range of IT service delivery modes that include online repairs, onsite help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants allows them to resolve the majority of network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test products, network security engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and support for small business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, extended initiatives such as customizing a legacy MRP platform to a current MS Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, set up and debug the infrastructure needed to support teleworkers. Aspects of infrastructure for which Progent's consultants can provide assistance include secure and convenient VPN connections, VDI desktop platforms, router integration, Wi-Fi network design and deployment, and reliable Internet access. To find out about Progent's infrastructure consulting expertise for teleworkers, visit network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the highest level of dependability and extensibility but that is also simple for clients to transfer to a different service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can assist with advanced security programs like SIEM solutions to help enterprises meet business standards and government requirements for IT data security and reporting.

The breadth and size of Progent's consulting staff bring a unique array of benefits to organizations trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with proven approaches for repairing real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size bills for quick solutions. Another advantage of by-the-minute invoicing is that you are less tempted to permit less critical problems to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every client. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your McAllen, Texas business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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