Immediate Online Support for Manhattan Beach California Networks
Immediate Remote Consulting for Manhattan Beach SystemsFor companies located in Manhattan Beach California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that promote the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent's online support team can connect to your company's network without breaching system security.

Progent's sophisticated service reporting application maintains thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support rendered to each customer by any Progent consultant. This database of issues and resolutions is stored as an easily exploitable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.

Remote technical services available from Progent to clients in Manhattan Beach California include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network scales readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT personnel and your Progent technical consultant so potential issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are on a device that only you have and that uses a different network channel. A wide selection of devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house IT support staff. Client interaction with the Service Desk, delivery of support, issue escalation, ticket creation and tracking, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your in-house support organization, by Progent, or both. Your business has unrestricted versatility to extend or reduce your share of technical support activity as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and education. For details about ProSight Co-Managed Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk software products to meet the particular demands of your corporation, or adding occasional online staff to work with your internal Help Desk resources to deal with unusually busy events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Manhattan Beach California fast communication with a reliable network service resource with years of background providing phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's goal is to fix rather than simply annotate IT problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides online professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Manhattan Beach California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they expand into downtime, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of operating systems.
How Your Manhattan Beach Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Manhattan Beach California, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT support the instant your organization requires it. Over two decades of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Manhattan Beach office works with a local independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to fix unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Manhattan Beach California
Progent's online IT consulting services allow your Manhattan Beach company to have the advantages of timely, expert IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Manhattan Beach California, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, serious problems may strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and affordable way to supplement your regular help and to convey valuable information to increase your ability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people have less overhead than larger service organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network stays available.

  • Build a Scalable Foundation for Seamless Growth
    Companies often begin with an IT system created on a modest budget. Lacking a robust framework, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure that can offer the stable foundation to meet vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. These companies do not need a network engineer who is motivated to resell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of technical projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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