UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize businesses in Manhattan Beach California, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online support services represent exceptional leverage due to the fact that they have the real-world experience and the advanced tools to resolve most network problems quickly. Efficient support lowers direct costs because service calls take up a smaller number of billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for solving problems quickly translates into your company spending less money.

Progent's Remote Service Technologies
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which permit the maximum level of efficiency for remote technical support and repair for small business information systems. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's system without breaching system security.

Progent's highly evolved customer support database application stores detailed records for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help provided to every client by any Progent consultant. This archive of issues and repairs is organized as a readily accessible proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit fast response from vendors' in-house engineering staff so Progent's remote service experts are able to find optimal resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Manhattan Beach California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online technical support professionals possess credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to resolve practically any problem that may take place in a small company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support customers with mixed-platform networks, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services Offered by Progent to small businesses in Manhattan Beach include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates an individual's technical skills at the master level. Cisco CCIEs can resolve the most intractable problems surrounding network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep experience allows them to find solutions for even the most difficult problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get urgent help for complex network issues that are crippling business efficiency but are outside the scope of your regular IT service resources. Progent's CCIE consultants can tie into your computer system using sophisticated remote support technology to provide efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.

• Certified Windows Support
  Progent's Microsoft-premier online support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support services including Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of online PC desktop support and troubleshooting services such as Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist you to recover rapidly following a serious breach. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the resources to create an internal Help Desk but who require fast access to a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your established organization, identifying or modifying Help Desk software to meet the unique demands of your business, or providing occasional phone support staff to supplement your in-house Call Center resources to deal with unusually busy events like software transitions, major upgrades, or rolling out new applications.

  Progent's Help Desk team of veteran information technology experts provides your workers in Manhattan Beach California rapid contact with an efficient support resource with years of experience providing phone help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company productivity, and Progent's policy is to solve and not simply report technical problems.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting staff provides remote advanced consulting support and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as CRM, Project, Microsoft Office Word, and MS Office Excel. For additional information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac professionals can nurture the creative elements of Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production studio.

  Remote Network Monitoring Support
  Progent can provide businesses in Manhattan Beach California remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they cause crashes, automated monitoring can avoid stressful and costly service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a variety of platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.