Wireless Support

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile PDAs were at one time among the most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web programs, and other vital business data. Progent offers Manhattan Beach, California companies support from BlackBerry-premier experts who can help businesses to maintain their BlackBerry deployments or migrate efficiently to a current smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient online service delivery model, gives small companies an affordable solution for integrating RIM BlackBerry products seamlessly into their IT system.

Progent's experts can assist your company with SQL Server 2019 integration consulting, SQL Server 2016 migration support, and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use management tools so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry smartphones, providing a centralized platform for controlling critical tasks like device installation, updates, and retirement and also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Groupwise, or Lotus messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server features a wealth of security capabilities starting with automatic encryption of messages sent between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in selecting degrees of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to select advanced security features and enable them wirelessly. Examples of these wirelessly selectable security features include:

• Lock down a BlackBerry smartphone
• Wipe data from a misplaced or stolen device
• Lock out Bluetooth functionality
• Activate built-in protection against malware

BES Server also provides flexibility in selecting ways to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can assist you to choose blocking techniques like:

• Specify exactly which programs are allowed on the device
• Block external programs from using persistent memory on the BlackBerry device
• Determine what functions external programs can access on the BlackBerry device
• Restrict the kinds of access external software running on the BlackBerry smartphone can initialize
• Block all external programs from being installed or executed on the smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to architecting mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can also help your company to troubleshoot a wide range of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small business networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support costs low and, by solving problems quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, system architecture, installation strategy and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and physical components match your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software versions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
In order to contact Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.