Manchester, NH Online Help from World-class Network Troubleshooting Professionals
Progent's computer network troubleshooting services can deliver your Manchester, NH company affordable and reliable support from world-class consulting experts. By delivering network consulting help when you need it, offering specialized expertise for line-of-business applications, offering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives your Manchester, New Hampshire business an economical solution for optimizing the business value of small office networks. Whether you maintain an on-premises system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to create and manage a robust and secure IT network and to benefit from fast availability of the seasoned support usually available only to corporations who are able to maintain a sizeable in-house IT group.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and implement your cloud strategy.

Key Technical Areas Serviced by Progent for Office Networks in Manchester, New Hampshire
Progent's nationwide team of certified engineers provides help for virtually all aspects of information systems found in businesses of any size. Practice areas served by Progent in and around Manchester include:

Service Delivery Options Available for Manchester, New Hampshire Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing network support services is built on the Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and strict cost monitoring across an array of IT service delivery modes that include remote repairs, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: on-premises support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, visit Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business programs including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and massive software migrations, extended projects like customizing an older MRP platform to a current MS Dynamics 365 solution, database software development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to plan, implement and troubleshoot the network infrastructure required for at-home workers. Areas of infrastructure for which Progent's consultants offer assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network planning and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure consulting expertise for remote workers, go to infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only provides the highest degree of dependability and expandability but that is also simple for clients to migrate to another support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the multi- platform and non- standardized networks typical of small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Manchester, New Hampshire Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network support enable small companies to avoid the problems associated with over reliance on thinly staffed support organizations or individual consultants.

Working with Progent enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, small companies often depend heavily on independent engineers. Though freelance support providers have lower expenses than larger support organizations and can typically charge apparently lower rates, freelancers are often unable to respond rapidly to critical problems. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup staff may force your business to wait for help during an emergency. The more your small business expands, system downtime or difficulties with critical programs become more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers confront new problems, the lack of a large consulting team to count on for help requires them to learn in place while your organization winds up footing the bill for their continuing education.

  • Have Access to Expertise in Advanced Information Technology Issues
    The majority of small support firms or freelance consultants focused on small company network support may excel at providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, many offices, VoIP implementations, mobile clients, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your business because enterprise environments are characteristically complex, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable degree of stability, availability, and protection calls for industry-tested leading practices.

  • Build a Firm Basis for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a solid architecture, a series of band-aid fixes often get piled onto of a weak structure. As a business evolves, reliability and scalability issues can undermine the success of the business. Such networks need proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that can provide the reliable foundation to meet current business requirements and support future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller businesses need direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing efficiency. They do not need an IT consultant or support organization that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match technical support with the genuine interests of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a client.

How to Contact Progent
If your Manchester, New Hampshire business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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