UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize businesses in Manaus Amazonas, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick solutions somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly translates into your business saving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies that ensure the highest degree of efficiency for online consulting and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your environment without violating system security.

Progent's powerful technical support reporting application includes detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to each Progent client by any consultant. This history of anomalies and solutions is stored as a readily retrievable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Manaus Amazonas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online technical service engineers have credentials in an extensive array of disciplines. This broad range of technical skills permits Progent's engineers to resolve practically any emergency likely to occur in a small business information system. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based support provided by Progent to small businesses in Manaus include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable challenges encountered in network infrastructure planning, installation, management, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to solve the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few support firms make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for severe network issues that are impacting business efficiency but are outside the experience of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced on-line support tools to provide efficient, secure, and affordable analysis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Certified Windows Experts
  Progent's Microsoft-certified remote service experts can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier System Security Experts
  Progent's certified CISM and CISSP network security engineers offer a range of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up quickly after a serious breach. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the budget to create an in-house Help Desk Call Center but who require fast response from an effective Help Desk with professional phone support as well as the available expertise to escalate complex tasks to advanced engineers.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to handle the unique demands of your corporation, or providing occasional phone support staff to supplement your in-house Call Center resources to deal with demanding scenarios like software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Manaus Amazonas instant communication with a reliable support resource with years of experience offering telephone-based support and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's goal is to fix rather than just record IT problems.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Consulting staff offers online professional consulting expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Word, and Office Excel. For more information about Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac consultants can support the artistic elements of Mac systems by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants offer help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video production studio.

  Remote Network Monitoring Support
  Progent offers companies in Manaus Amazonas online computer system monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive and automated. By exposing emerging issues before they result in network outages, proactive monitoring can head off disruptive and costly information system crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple platforms.

Manaus Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Manaus metro area.