Manaus Remote Workforce Connectivity Consulting Partner

Enlarging your at-home workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Manaus company to select the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Manaus, Amazonas companies to succeed with any aspect of building a high-performing remote work ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home workforce can be especially complex if you have to manage a mix of worker-owned equipment such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing online support for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Services available from Progent to assist your company to implement a high-functioning telecommuting infrastructure include:

• Virtual Private Network (VPN) connectivity allows you to establish a safe connection for authorized remote employees to access IT assets situated at your corporate data center or in the cloud. Progent's consultants can help you to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect software for secure VPN connections for a wide selection of endpoint devices including Windows, Mac, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms enable a telecommuter to see and use a data center computer's desktop. This gives network managers significant control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert remote support for setting up home routers from all major manufacturers. See router integration services from Cisco-certified experts.
• Home Wireless networks, typically shared by an entire household and visitors, are commonly used by telecommuters to access their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist businesses to resolve these problems by providing services like Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point setup help.
• Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Line-of-business applications might demand redundant Internet access in case the primary connection breaks. Progent can provide expertise for selecting ISPs, picking appropriate service bundles, and integrating high-availability Internet access. See Internet connectivity integration services.

IP Voice Integration for Telecommuters
Extending the company phone environment to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX products are popular with SMBs to support telecommuters. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can assist businesses of any size to plan or maintain a remote VoIP service that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses tune their existing Cisco VoIP environments to support an expanding remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications used across the network. Unified Communications Manager manages other combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit CUCM expertise.
• Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist you to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
• Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
• Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver online deployment and debugging expertise.

Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help you to manage your current conferencing environment and optimize the engagement of your at-home employees.

• Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
• FaceTime is Apple's group video calling app for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 concurrent users for video calls. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to tune your WAN infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of productivity apps that deliver a consistent user experience for sharing data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help your company to configure these flagship collaboration platforms to maximize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint uses web sites to allow collaboration and information sharing by offering policy-driven access to content, workflow, and tools for looking through company-wide business data. SharePoint allows you to create secure portals that permits at-home workforce to view and update aggregated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit integration consulting services for Exchange.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues can share them securely via a browser. Provided with Microsoft 365, OneDrive allows at-home workers to jointly author documents. Revisions created offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration for Teleworkers
Progent can provide advanced online support for helping organizations to create, manage and troubleshoot cohesive hybrid network models that include internal data centers, remote workers, branch offices, and public cloud services. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with public cloud access, authentication, and security.

Microsoft Azure is a popular platform for public cloud services that allows you to use infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than one hundred services services including the ability to host Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also help you create secure connections to Azure for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Microsoft apps and services are provided in a selection of plans intended for customers ranging from students and small offices to large corporations. Progent can provide fast and easy online access to consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your remote workers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.

Microsoft 365 Exchange Online is one of the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing you to create hybrid networks. Progent's Exchange experts can provide occasional help to guide you through challenging technical bottlenecks and also offer comprehensive project management services to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting consulting.

Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's top source of cloud services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can assist your organization to design, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network model so your users have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify access management for remote workers with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management technology to control and track your Google Cloud environment. For information, see Google Cloud Platform consulting services.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) services.

• Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update the status of their current tickets, add information, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Call Center Augmentation Service enables you to augment your existing Help Desk Call Center organization by splitting delivery of Call Desk support services transparently between your in-house IT support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the leading professional services automation tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.

Security and Compliance for Teleworkers
Work-from-Home workers typically utilize their own computers and often operate in a poorly secured physical area. This situation multiplies their vulnerability to malware threats and requires judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the creation of policies based on best practices. Progent's veteran group of cybersecurity solutions consultants can help you to design, deploy and maintain a compliant cybersecurity solution that protects critical IT assets in networks that incorporate at-home workers.

Firewalls allow you to build a network that can be securely utilized by on-premises users as well as by at-home workers, mobile employees, suppliers, clients, and the public. Modern firewall devices permit you to assign and control different access rights to various classes of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats grow increasingly complex. Progent works with both new and legacy security appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, go to firewall configuration and support expertise.

Remote Endpoint Monitoring makes it easy to track the disparate devices used by teleworkers and either reject or spot and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on every protected endpoint, watching all activity and using advanced AI technology from SentinelOne to detect zero-day attacks on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the targeted endpoint from the network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoints remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for telecommuters.

Progent's Duo MFA Service Plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can assess the exposure of your network to all classes of external and local security threats for an environment that includes remote workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be provided by data security experts with top certifications including CISM, CISSP, and GIAC, can help you to audit your operations and governance policies and review your network infrastructure to enable you to implement top-level security for your teleworkers.

Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks to help you expose, prioritize, fix, and confirm security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure in order to determine your present security posture. Progent can also assist you to strengthen your existing network security and can assist you to design and implement a cohesive cybersecurity strategy that streamlines management and delivers maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out more details about Progent's vulnerability assessment services powered by on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing key areas to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection involves backing up and recovering critical information so as to prevent data loss and minimize recovery time in the event of storage system problems resulting from equipment breakdowns, software hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.

• Backup/Recovery strategies for at-home workers must address multiple types of personally owned endpoint devices. Progent offers fast online help from consultants familiar with a broad range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and centralized management.
• Disaster Recovery/Business Continuity strategies commonly envision scenarios that require a quick changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist your business to produce, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized environment for safeguarding corporate information by managing onsite, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Remote endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can use Intune to deploy and authenticate applications on managed devices, push patches and certificates, configure rules for permission to access information and resources, manage passwords, establish VPN connections, determine how teleworkers share data, set up threat defense, ensure compliance, and erase corporate data from lost, stolen or decommissioned devices. Intune runs with Apple iOS, Android, Windows, and macOS/OS X endpoints. For details about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint computers of your at-home workforce, refer to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network managers to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Manaus, Amazonas company, phone 1-800-993-9400 or visit Contact Progent.