Mobile Support

Consulting Support Services for BlackBerry Technology
BlackBerry mobile PDAs were at one time among the most successful solutions for achieving mobile access to email, calendars, web-based applications, and other vital business data. Progent offers Manaus, Amazonas companies the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the complexity of small business IT technology has increased, and as the demand for world-class security, reliability, and disaster recovery has become the norm for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses often turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the need for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small companies an economical solution for integrating BlackBerry products seamlessly into their business information system.

Progent's engineers can assist you with SQL Server 2019 development consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you track and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

Manaus Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Manaus metro area.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized platform for handling critical jobs like device deployment, upgrades, and deactivation and offering a solid foundation for security and high availability. BlackBerry BES Server delivers seamless communication between Exchange Server, Novell GroupWise, or Lotus messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of security to match the special needs of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and activate them wirelessly. Samples of these wirelessly configurable security settings are:

• Disable a BlackBerry device
• Wipe information from a misplaced or stolen smartphone
• Disable Bluetooth
• Activate internal protection against malware

BlackBerry BES Server also offers versatility in determining how to keep mobile users from loading or running unsecure or prohibited code. Progent can assist you to choose blocking techniques like:

• Specify precisely which programs are allowed on the device
• Block third-party applications from allocating persistent storage on the BlackBerry smartphone
• Determine what resources external applications can access on the smartphone
• Limit the types of access third-party applications running on the BlackBerry device can initialize
• Prevent all external programs from being loaded or run on the device

Progent's Online BlackBerry-premier Technical Support is Quick and Affordable
For companies in Manaus, Amazonas who require quick and affordable help from a certified BlackBerry support expert, Progent offers efficient remote help from a veteran network support team who have delivered IT solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)

Online support avoids travel expense and enables specialists to fix problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer professional support in areas such as fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified experts can also assist you to troubleshoot a wide array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs at a minimum and, by handling problems quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.