UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small and midsize businesses in Madison Wisconsin, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online support engineers represent excellent value because they have the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. This lowers immediate expenses because service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in incidental costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs somehow end up as big bills. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.

Progent's Online Service Tools
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies which promote the highest degree of effectiveness for online consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting system keeps thorough records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support delivered to every Progent client by every Progent consultant. This database of trouble tickets and responses is organized as an easily accessible internal database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available other extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Madison Wisconsin or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote consulting engineers offer advanced credentials in an extensive set of products and technologies. This broad range of capability enables Progent's engineers to address virtually any emergency that may occur in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with mixed-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical support services available from Progent to clients in Madison include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex issues associated with network infrastructure design, integration, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to fix the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive immediate help for serious network infrastructure issues that are hurting business productivity but are outside the experience of your regular computer maintenance providers. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art remote troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

• Certified Windows Experts
  Progent's Microsoft-premier online support experts can deliver network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of technology support services including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of online PC desktop services including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Professionals
  Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly following a damaging breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting support to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the budget to support an in-house Call Center but who want fast access to a dependable Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk software to meet the unique requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk team to handle unusually busy events such as software migrations, major updates, or installing new applications.

  Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Madison Wisconsin immediate communication with an effective technical support resource with extensive background delivering phone help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a key driver of company success, and Progent's intent is to solve instead of simply track network issues.

• Business Applications Services: Education, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff offers online advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office Word, and MS Excel. For more concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Mac consultants can nurture the creative aspect of Macintosh systems by providing remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent offers companies in Madison Wisconsin remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT support is proactive rather than reactive. By exposing potential trouble spots before they result in downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate multiple OS platforms.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.