Madison Consulting Support for Network Service Companies

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Madison
Progent's consulting support for IT service organizations in Madison Wisconsin allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless supplement to your regular IT services group. These services can help you grow your client base, expand your service catalog, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as transparent supplements to the IT staffs of some of the country's largest IT support businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network support firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but difficult to configure and maintain. Smaller IT support firms do not have the required budget or personnel. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at additional cost.
• Optional onsite service in larger metro areas is available across the US at extra cost.
• You have full control of your clients and billing.
• Your customers enter service requests via your own branded Internet portal, a toll-free phone number, or by directing a message to your assigned mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your direction, and invoices you instead of your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Extensive Reporting: Progent uses an enterprise-class reporting platform to make sure all IT services performed are fully documented. This enables support group to transfer account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.

• Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities beyond your main areas of excellence and serve additional territories without the risks associated with expanding your head count too quickly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more services to more customers under your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
• Rapid Problem Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
• Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient online service saves money and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Madison, Wisconsin Companies
Progent's veteran team of certified engineers offers Madison, Wisconsin businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Madison, Wisconsin
For more details about Progent's reseller support for IT service firms in Madison, Wisconsin, call 1-800-993-9400 or visit Contact Progent.