In addition to providing rapid contact with top-tier IT consultants and subject matter experts to help Madison, Wisconsin companies to resolve discrete IT issues or longer-term projects, Progent can provide short-term supplemental staffing to deal with more generalized services such as desktop help, network administration, and Help Desk call center services. On-demand staffing can help organizations to respond to expected or unplanned surges in the need for network personnel, which may result from scenarios like company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary supplemental staffing can also cover voids resulting from the absence of in-house staff members due to vacations, illness, termination, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's temporary staff augmentation services give businesses the flexibility to react to surges in demand for network services without being saddled with the expense and hassle that come with vetting and hiring appropriate IT personnel and without the risk of adding to your full-time head count.

Important features of Progent's temporary staffing services include:

  • Rapid access to seasoned IT pros
  • Easy initiation, cessation, and resumption of services
  • Seamless augmentation of your full-time network support team
  • Full reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Close relationship with a world-class, full-spectrum resource for network support
Progent's Co-managed Help Desk Service
Progent's co-managed Call Center program is a proven on-going staff expansion alternative that allows IT organizations to share the responsibilities of Call Center support transparently between their internal IT staff and Progent's extensive pool of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Call Center service is a collaborative service alternative based on by the industry's leading group professional services tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network services for businesses across the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Madison, Wisconsin Companies
Progent's seasoned team of certified consultants offers Madison, Wisconsin companies a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for Madison, Wisconsin Businesses
To learn more details about Progent's temporary staff augmentation services for Madison, Wisconsin businesses, call 800-993-9400 or visit Contact Progent.