Mobile Consulting

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most popular solutions for achieving mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Madison, Wisconsin companies the expertise of BlackBerry-certified professionals who can assist companies to manage existing BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the complexity of small company networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has grown more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations often turn to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the need for an internal BlackBerry technology expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small companies an affordable solution for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration support, and Microsoft Exchange Server setup so that your data and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined management tools so you can monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

BlackBerry Enterprise Server Consulting Help
The BlackBerry Enterprise Server (BES) gives businesses a single and safe mechanism for integrating BlackBerry wireless devices into their email, groupware, and application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to access Microsoft Exchange, Lotus, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve consistent information for collaborative programs such a calendars, address books, tasks, notes, and specialized business programs. Thanks to BlackBerry BES Server integration with Exchange Server, mobile workers carrying BlackBerry smartphones can have push-based connectivity with Exchange messages and to IM-aware software via Microsoft Office Live Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can help you design, deploy, and support BlackBerry BES Server so that you optimize the efficiency of BlackBerry users, simplify the management of a BlackBerry environment, and reduce the cost of supporting mobile workers.

Progent's Online BlackBerry-certified Technical Support is Fast and Affordable
For companies in Madison, Wisconsin who require fast and affordable help from an authorized BlackBerry consultant, Progent offers efficient online help from a seasoned network support team who have delivered network solutions to organizations in each state in the United States. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel expense and allows consultants to resolve problems rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and offer professional help in areas including resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad range of issues associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in providing countrywide remote help for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support expenses low and, by solving issues quickly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Support from a BlackBerry-Qualified Consultant
If you wish to contact Progent about professional support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.