Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support personnel may take longer to recognize a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve inside a target's network, the more time it will require to recover core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist businesses in the Lynnwood area to locate and isolate breached servers and endpoints and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Lynnwood
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra payment in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The restoration work subsequent to ransomware incursion has a number of distinct phases, the majority of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent first response involves arresting the sideways progress of ransomware across your network. The longer a ransomware assault is permitted to go unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include cutting off infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic useful level of functionality with the shortest possible delay. This process is usually the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery team uses advanced workgroup platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get vital resources on line again as quickly as possible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault varies according to the condition of the systems, how many files are affected, and what restore techniques are needed. Ransomware assaults can take down key databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Deploying modern AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the same AV technology implemented by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, repair and analysis in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Activities include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; debugging failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and recovering computers and software services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack progressed through the network assists your IT staff to assess the impact and brings to light weaknesses in security policies or work habits that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the insurance provider. Because forensics can take time, it is critical that other important activities like operational resumption are executed in parallel. Progent maintains a large roster of IT and data security professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Lynnwood
For ransomware cleanup expertise in the Lynnwood area, phone Progent at 800-462-8800 or see Contact Progent.


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