UNIX and Linux Technical Support

For small companies located in Lynnwood Washington, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems rapidly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management.

Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for solving problems efficiently translates into your company saving money.

Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven processes that permit the maximum degree of efficiency for online engineering help and repair for small company IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's environment remotely without violating corporate security.

Progent's highly evolved service reporting application stores comprehensive records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to each Progent client by every engineer. This history of issues and responses is organized as a quickly exploitable internal database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and allow fast access to vendors' in-house support staff so Progent's online consulting experts can arrive at the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Lynnwood Washington or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical support engineers offer certified skills in an extensive set of disciplines. This broad scope of IT skills allows Progent's consultants to manage practically any emergency likely to crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with multi-operating system environments, Progent also provides access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support Offered by Progent to small businesses in Lynnwood include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer urgent online assistance for analyzing problems within UNIX/Linux networks based on popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and validates a person's networking knowledge at the expert level. CCIEs can resolve the most intractable problems occurring in network planning, installation, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience allows them to solve the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so you can receive timely help for serious network problems that are impacting business efficiency but are beyond the scope of your regular IT support resources. Progent's Cisco CCIE consultants can connect to your computer system using the latest on-line support technology in order to provide fast, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN products.

• Certified MS Windows Experts
  Progent's Microsoft-certified online service professionals can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of platform support such as Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online PC desktop support services including Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to clean up quickly following a serious penetration. Security consulting services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who want fast access to an efficient Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software products to address the unique demands of your company, or providing temporary online staff to work with your existing Call Center group to handle demanding events such as software migrations, major updates, or installing brand new business software.

  Progent's Help Desk team of experienced network experts provides your customers in Lynnwood Washington quick assistance from a reliable technical support resource with extensive experience providing telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a solid enabler of business efficiency, and Progent's aim is to resolve rather than just document network problems.

• Applications Support: Education, Development, and Integration
  Progent's Applications Consulting Group offers online professional engineering support and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can nurture the artistic components of Mac systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or building an audio/video production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Lynnwood Washington online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your IT support is proactive and automated. By spotting emerging issues before they evolve into network outages, automated monitoring can head off stressful and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of platforms.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.