Lynnwood Consulting Experts for IT Support Providers

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Lynnwood
Progent's consulting support for network service firms in Lynnwood Washington allows you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your in-house IT support team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service providers features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT support firms do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms an economical way to keep their own branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

• Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered throughout the country at extra cost.
• You have full control of your customers and invoicing.
• Your clients submit requests via your custom branded Internet portal, an 800 number, or by directing an email to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows you to act as a single source for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, responding to your coordination, and bills you instead of your client.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for support group to shift account assignments to in-house personnel when you have enough staff and appropriate technical skills.

• Safely Grow Your IT Support Business: You can quickly and safely accept more opportunities outside your main fields of expertise and open new geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients under your own company name.
• Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
• Rapid Escalation: With a large roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Keep Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
• Online Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Lynnwood, Washington Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Lynnwood, Washington organizations a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Providers in Lynnwood, Washington
To learn more details about Progent's reseller support for IT service organizations in Lynnwood, Washington, call 1-800-993-9400 or see Contact Progent.