Immediate Online Help for Lubbock Texas IT Networks
Fast Remote Technical Support for Lubbock NetworksFor organizations located in Lubbock Texas, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses since solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions manage to end up as major invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent's remote service group can access your network remotely without violating system security.

Progent's proven customer support reporting application stores thorough histories describing all service that Progent's customers have been provided. Progent's team service personnel have access to the details of all help rendered to each Progent client by any engineer. This history of trouble tickets and resolutions is organized as a quickly exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts can determine optimal resolutions quickly.

Online support services available from Progent to companies in Lubbock Texas include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and rapid recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a seamless extension of your corporate support staff. Client interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your core network support staff, by Progent, or both. You have unrestricted versatility to extend or reduce your share of IT support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, testing and education. For details about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting support can support you in creating an efficient new Call Center or improving your established organization, selecting or customizing Help Desk software to handle the particular requirements of your business, or adding occasional online personnel to supplement your internal Help Desk team to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Lubbock Texas quick communication with a large network service group with extensive background providing phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a crucial enabler of company success, and Progent's policy is to fix and not just record technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Lubbock Texas online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing looming issues before they cause full-scale emergencies, automated monitoring can minimize stressful and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple platforms.
How Your Lubbock Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Lubbock Texas, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your organization requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Lubbock organization relies on a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Services for Lubbock Texas
Progent's online support, remote troubleshooting, network security consulting, and system management services offer companies in Lubbock Texas unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to each client. The discipline of documenting and organizing support activity results in more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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