Expanding your remote workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Lubbock company to select the appropriate tools and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Lubbock, Texas companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, enterprise-wide transition to a telecommuter workforce, which could be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their current tickets, add details, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your current Call Center staff by sharing responsibilities for Help Desk support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can enable your company to deliver world-class IT support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Lubbock, Texas business, phone 1-800-993-9400 or visit Contact Progent.