UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for

For small and midsize businesses located in Lubbock Texas, Progent offers help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces direct expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where fast solutions somehow turn into major tabs. Progent's skill at solving problems quickly results in your company conserving money.

Progent's Remote Service Technologies
Over the years, Progent has refined a set of optimized technologies and proven processes that allow the maximum degree of effectiveness for remote help and repair for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your network without compromising system security.

Progent's advanced service reporting application includes extensive histories describing the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help provided to each Progent client by every engineer. This history of problems and responses is organized as an easily retrievable proprietary database that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to find optimal solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Lubbock Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's phone-based consulting engineers have credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's consultants to resolve almost any crisis that may occur in a small company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support clients with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based support provided by Progent to clients in Lubbock include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology such as system architecture, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. CCIEs can deal with the most intractable challenges surrounding network planning, integration, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value because their broad expertise allows them to fix the most complex problems quickly. In many cases, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can fix in minutes. Few support firms make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can receive immediate help for severe network infrastructure problems that are impacting worker productivity but are not within the scope of your ordinary IT service group or consultant. Progent's CCIE support experts can communicate with your network by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical diagnosis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

• Authorized Windows Expertise
  Progent's Microsoft-expert remote support engineers offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support services such as Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad array of online desktop support and troubleshooting services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Engineers
  Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover quickly following a damaging penetration. Security services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are designed for small businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to address the unique needs of your business, or providing occasional phone support staff to reinforce your internal Help Desk Call Center resources to handle demanding situations like software migrations, mass updates, or installing new applications.

  Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Lubbock Texas fast communication with a dependable network service group with substantial experience delivering telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a key driver of business success, and Progent's goal is to solve instead of simply annotate IT problems.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Consulting staff offers remote professional engineering expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications including CRM, Office Project, MS Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac professionals can support the creative facets of Macintosh computing by providing remote consulting support and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or configuring an audio/video post production lab.

  Online Network Monitoring Services
  Progent can provide companies in Lubbock Texas remote network monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network support is proactive and automated. By spotting possible trouble spots before they grow into network outages, proactive monitoring can avoid stressful and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by multiple operating systems.

West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.