Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Lubbock company to pick the right technologies and follow best practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Lubbock, Texas organizations to succeed with any facet of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Extending the business phone system to accommodate teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older products for VoIP management. Progent can help organizations of all sizes to design or maintain a telecommuter VoIP environment that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their existing Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports other mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these solutions and deliver online integration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lubbock, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.