Lubbock Consultants for Computer Support Providers

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Lubbock
Progent's consulting support for network service organizations in Lubbock Texas allows you to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a transparent supplement to your in-house network services team. This can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent extensions to the IT staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT support business, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but a hassle to configure and maintain. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal support times are 5am to 7pm PST, five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metros is available throughout the country at extra cost.
• You have full control of your customers and invoicing.
• Your clients enter incident reports by means of your branded web portal, an 800 number, or by sending an email to your dedicated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows your support team to act as a single point of contact for virtually all IT expertise your clients may need. You can grow your team and core IT skills steadily without having to say no to new business due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless extension of your internal IT service group, under your management, and bills your firm rather than your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Extensive Reporting: Progent uses an enterprise-class reporting system to ensure that all services delivered are fully described. This makes it easy for support group to transfer account assignments to internal consultants once you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs beyond your core fields of expertise and open new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more clients under your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service business.
• Fast Escalation: With a sizable roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
• Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
• Online Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk services to advanced consulting. Efficient remote service cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Lubbock, Texas Businesses
Progent's seasoned roster of certified engineers can provide Lubbock, Texas companies a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Lubbock, Texas
To learn more details about Progent's consulting support for IT service firms in Lubbock, Texas, call 1-800-993-9400 or visit Contact Progent.