Wireless Solutions

Consulting Support Services for BlackBerry Technology
BlackBerry wireless smartphones were once among the most popular solutions for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business data. Progent can provide Lubbock, Texas companies the expertise of BlackBerry-premier consultants who can help companies to maintain existing BlackBerry environments or migrate smoothly to a modern mobile platform.

As the sophistication of small company IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the norm for organizations of any size, effective deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations often resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry-based environments economically and efficiently, dispensing with the necessity for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's proven online service delivery capabilities, gives small companies an economical solution for integrating RIM BlackBerry products productively into their business information system.

Progent's consultants can assist your business with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and control BlackBerry devices throughout your business, define security policies that make sense for your business, customize wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered rapidly and safely.

West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry devices, providing a single solution for handling critical tasks like device installation, upgrades, and deactivation and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server offers a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent flexibility in selecting degrees of protection to match the special needs of your network. Progent's BlackBerry authorized engineers can assist your company to select advanced security functions and activate them remotely. Samples of these wirelessly selectable security features include:

• Disable a BlackBerry smartphone
• Erase information from a missing or stolen device
• Disable Bluetooth
• Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can help you to select blocking processes such as:

• List precisely which applications are allowed on the device
• Prevent external programs from using non-volatile memory on the device
• Select which resources external programs can access on the smartphone
• Restrict the types of connections external programs running on the device can initialize
• Prevent all external software from being loaded or executed on the smartphone

Expert RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available online to provide prompt technical help to companies in the Lubbock region or anywhere in Texas. Progent's experienced online consulting team has helped businesses resolve computer issues and reduce IT service costs in every state in the country and established a large following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad selection of issues associated with BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, manage Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs assessment, system architecture, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and equipment match your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about options for software editions, processors and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Qualified Expert
If you wish to ask Progent about technical expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.