In addition to offering rapid access to guidance from top-tier network consultants and subject matter experts (SMEs) to help Lower Manhattan, New York organizations with specific IT problems or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined assistance such as PC help, network management, and Call Center response. Short-term staffing makes it possible for businesses to deal with anticipated or surprise increases in demand for network personnel, which may be caused by situations like mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover gaps caused by the absence of in-house staff members because of scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services offer businesses the versatility to respond to increases in requirements for IT services without dealing with the costs and delays associated with vetting and hiring professional IT personnel and without the burden of increasing your full-time head count.

Key aspects of Progent's short-term staff augmentation services include:

  • Fast access to reliable network professionals
  • Simple initiation, cessation, and re-engagement of services
  • Transparent augmentation of your full-time network support team
  • Comprehensive reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Close working relationship with a top-level, full-service source for IT expertise
Progent's Co-managed Center Program
Progent's co-managed Help Desk service is a specialized flexible staff augmentation alternative that allows IT organizations to divide the work of Call Center support transparently between their in-house IT personnel and Progent's nationwide team of technical support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support solution powered by the industry's leading group professional services tool for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for organizations of all sizes throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Lower Manhattan, New York Organizations
Progent's seasoned roster of certified engineers offers Lower Manhattan, New York businesses a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary IT Staffing for Lower Manhattan, New York Organizations
To learn more about Progent's temporary staffing services for Lower Manhattan, New York companies, call 800-993-9400 or visit Contact Progent.