Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Lower Manhattan organization to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Lower Manhattan, New York businesses to with any facet of building a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

VoIP Integration for At-Home Workers
Extending the corporate PBX environment to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can assist businesses of all sizes to plan or maintain a remote IP voice service that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. Unified Communications Manager manages other mixed media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, see CUCM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can help your company to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and deliver online integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Lower Manhattan, New York business, call 1-800-993-9400 or go to Contact Progent.