Lower Manhattan Consultants for Computer Support Companies

Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Lower Manhattan
Progent's consulting support for network service organizations in Lower Manhattan New York enables your company to offer your customers Progent's consulting expertise and Help Desk support using your brand as a transparent augmentation of your in-house network support team. This can ease the way for you to grow your client base, fill out your service catalog, satisfy your clients, and improve your bottom line.

Progent's roster of network engineers, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as transparent supplements to the support groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT service business, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient service desk. But modern ticketing systems are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT service firms seldom have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations an economical way to retain their custom branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at extra cost.
• Optional onsite support in larger metros is offered across the country at extra cost.
• You have full control of your customers and billing.
• Your clients enter requests via your custom branded Internet portal, an 800 number, or by sending an email to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all IT expertise your customers may need. You can grow your staff and core IT skills steadily without being forced to decline new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service group, under your management, and bills your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Extensive Documentation: Progent uses an advanced reporting platform to ensure that all IT services performed are fully described. This allows your IT support organization to transfer account assignments to internal personnel once you have enough people and appropriate skill sets.

• Safely Expand Your Service Business: You can quickly and safely accept more opportunities beyond your core areas of expertise and serve additional territories without the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support firm by delivering more solutions to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT support business.
• Fast Problem Escalation: Thanks to a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
• Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective online support saves money while delivering fast results.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Lower Manhattan, New York Organizations
Progent's veteran roster of certified consultants can deliver Lower Manhattan, New York businesses a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Lower Manhattan, New York
For more information about Progent's consulting program for IT service organizations in Lower Manhattan, New York, call 1-800-993-9400 or see Contact Progent.