UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small businesses in Lower Manhattan New York, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate costs since solutions take up a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where quick repairs manage to end up as substantial bills. Progent's skill at handling problems quickly results in your company conserving money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's proprietary service reporting system maintains extensive histories describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of support rendered to each Progent client by any engineer. This database of problems and solutions is organized as a quickly accessible proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Lower Manhattan New York or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's phone-based support professionals have credentials in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to tackle virtually any problem that may take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support businesses with multi-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to customers in Lower Manhattan include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. CCIEs can resolve the most stubborn challenges associated with network design, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their depth of expertise allows them to fix even the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a CCIE so you can get urgent assistance for severe network infrastructure issues that are hurting worker efficiency but are beyond the scope of your regular IT support providers. Progent's Cisco CCIE consultants can interface to your environment by means of state-of-the-art on-line support technology to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

• Authorized Windows Expertise
  Progent's Microsoft-premier online support experts can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of online PC desktop consulting and support services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier System Security Engineers
  Progent's qualified CISSP and ISSAP security engineers offer a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a serious penetration. Security support services offered by Progent cover in depth security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Help Desk Services
  Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are ideal for smaller companies who don't have the budget to build and maintain an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique demands of your corporation, or adding occasional online staff to work with your in-house Help Desk team during unusually busy situations like software migrations, major updates, or installing brand new business software.

  Progent's Call Center staff of experienced information technology experts offers your workers in Lower Manhattan New York immediate communication with an efficient support resource with substantial background providing phone consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a key enabler of business success, and Progent's intent is to fix and not just record technical issues.

• Applications Support: Education, Programming, and Integration
  Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac experts can support the imaginative components of Macintosh environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or putting together an audio/video production lab.

  Online Network and Server Monitoring Services
  Progent can provide companies in Lower Manhattan New York remote network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into network outages, automated monitoring can head off disruptive and costly information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.