Fast and Affordable Remote Technical Support for Lower Manhattan New York IT Networks
Fast Remote Support for Lower Manhattan SystemsFor businesses in Lower Manhattan New York, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast solutions somehow turn into large tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes that ensure the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent's remote service group can interface to your computer system remotely without violating corporate security.

Progent's advanced service database system maintains detailed records of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent client by any consultant. This history of problems and repairs is organized as a quickly exploitable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts can come up with optimal resolutions promptly.

Remote support provided by Progent to clients in Lower Manhattan New York include:

ProSight Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic plans include remote monitoring and management, security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT staff and your assigned Progent consultant so that potential problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and fast recovery of important files/folders, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are via a device that only you have and that is accessed using a different network channel. A wide range of devices can be used as this second form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your corporate support organization. Client access to the Service Desk, provision of technical assistance, escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive whether issues are taken care of by your in-house IT support resources, by Progent, or by a combination. You have unrestricted versatility to expand or shrink your share of support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as documentation, testing and training. To learn more about ProSight Shared Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Lower Manhattan New York immediate contact with an effective support resource with extensive experience providing phone consulting and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to fix and not just annotate IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Lower Manhattan New York remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By detecting potential trouble spots before they cause crashes, automated monitoring can head off disruptive and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of platforms.
How Your Lower Manhattan Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Lower Manhattan New York, Progent's phone-based network support specialists can provide professional and affordable system help the instant your organization has to have it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Lower Manhattan organization has a regular independent support technician or maintains a full time IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to fix unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Lower Manhattan New York
Progent's remote IT consulting services allow your Lower Manhattan business to experience the benefits of timely, expert network support without the cost of managing a full-time IT staff. Your information system will derive added business worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most organizations in Lower Manhattan New York, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can handle typical technical problems. However, serious problems sometimes occur when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual support people. In these instances, Progent's online service specialists provide a convenient, quick, and budget-friendly way to augment your local help and to pass on valuable information to increase your capability to handle future issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These badly built systems require proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving efficiency. They do not need a computer consultant who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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