Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT personnel are likely to be slower to recognize a breach and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to make inside a victim's network, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist businesses in the Lower Manhattan area to locate and quarantine infected servers and endpoints and protect undamaged resources from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Lower Manhattan
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an extra settlement for not publishing this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a big issue according to the sensitivity of the stolen information.
The restoration work subsequent to ransomware incursion involves several crucial stages, the majority of which can proceed concurrently if the recovery team has enough people with the necessary experience.
- Containment: This time-critical initial response involves blocking the sideways spread of ransomware within your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include cutting off affected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the IT system to a basic acceptable level of functionality with the shortest possible delay. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This project also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and safe remote access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complicated recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to put critical services on line again as quickly as feasible.
- Data restoration: The effort required to recover data damaged by a ransomware assault depends on the state of the network, how many files are encrypted, and which restore techniques are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users.
- Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical AV technology implemented by some of the world's largest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the insurance provider, if any. Services consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor utility; troubleshooting failed files; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and recovering machines and software services.
- Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the targeted network from beginning to end. This history of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights shortcomings in policies or processes that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is commonly given a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other key activities such as operational continuity are performed in parallel. Progent has an extensive roster of IT and security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and ERP applications. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your IT environment after a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Lower Manhattan
For ransomware system recovery consulting services in the Lower Manhattan area, call Progent at 800-462-8800 or see Contact Progent.