Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Louisville company to pick the right tools and follow leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Louisville, Kentucky businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide switchover to a teleworker business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, enter details, and append screen captures or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables you to expand your current Help Desk team by splitting responsibilities for Support Desk services seamlessly between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide best-in-class technical support to your at-home workforce, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Louisville, Kentucky organization, call 1-800-993-9400 or refer to Contact Progent.