Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Louisville organization to pick the right tools and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past occasional technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Louisville, Kentucky companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Integrating the network infrastructure needed to support an at-home work environment can be especially complicated if you have to manage a combination of personal hardware such as PCs and laptops, routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's background providing online support for both legacy as well as current IT products in virtual office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services available from Progent to help your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a safe tunnel for authenticated remote workers to access IT assets situated at your company data center or in a public cloud. Progent can assist you to deploy and manage VPN access between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's AnyConnect client software for safe VPN connections for a wide range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote computer's desktop. This gives IT managers substantial control over the digital environment of at-home employees and ensures remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent can provide expert online support for integrating home routers from a variety of vendors. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting the whole family and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can help you to mitigate these issues by providing services that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet connectivity methods affect the speed and reliability of connections between telecommuters and the company network. Business-critical applications may demand redundant Internet access in the event the normal connection fails. Progent can provide guidance for picking ISPs, picking sensible service offerings, and setting up fault-tolerant Internet connections. See Internet access integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Louisville, Kentucky business, phone 1-800-993-9400 or visit Contact Progent.