For small company network systems located anywhere in the state of Louisiana, Progent's Microsoft qualified technicians can provide phone support and remote troubleshooting to repair your network issues fast and affordably. Progent has acquired world-class expertise, software tools, and support databases to identify and fix network problems while avoiding the expense and time delays normally associated with in-person technical service dispatches. If your Louisiana company is situated beyond the larger metro areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby network systems support options may be limited in technical capability, or unavailable during urgent situations. This can result in a computer network that is unusable or causing wasted time due to technical problems persisting for too long. Progent's staff of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

Consulting Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, develop processes for building and installing VMs and VM hosts, implement high-availability compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.

CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA in 2010 to validate a consultant's skills to design, implement, and maintain information system controls to reduce risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist your company to create and execute a risk management plan that follows leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget.

MySQL Application Development and DBA Consulting
Progent's MySQL application developers, database architects, and database administrators offer cost-effective online database administration or application development support and can help organizations of all sizes to configure and maintain MySQL within a dependable network infrastructure that provides advanced performance, expandability, and security. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of network security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with all of the network security capabilities covered within GIAC accreditation such as auditing infrastructure vulnerability, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

Collaborative Solutions Support Services for At-Home Workers
Progent can assist organizations of all sizes to deploy collaboration software by delivering services such as SharePoint programming and Teams integration to allow their at-home employees to benefit from positive teamwork with fellow workers and other stakeholders. For information about ways Progent's consultants can assist companies to install and manage collaborative software for teleworkers, refer to collaborative technology support services for an at-home workforce.

Software/Firmware Update Management Services
Patch management includes applying software updates to operating systems and applications, servers and endpoint devices, peripherals such as printers, network appliances like switches and Wi-Fi APs, and Internet-of-Things devices such as sensors and health monitors. Timely and properly managed updating optimizes security, compliance, uptime, and functionality. Sporadic software update management can result in security gaps, compatibility problems, slow or erratic performance, excessive offline stretches, or loss of important features. Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. For details, see Progent's software update management services.

Remote Help Desk Services for Small Businesses
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, assigning ownership, screen sharing, status tracking, problem solving, and and reporting. Designed for smaller companies with few in-house service technicians for end users, Progent's Standard Help Desk Services provide remote support at a significant savings from Progent's regular desktop troubleshooting rates. Progent can also provide fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For more information, see Progent?s online desktop Call Center services for small businesses.

Verification, Testing, and Enhancement of Your Backup Processes by Altaro-certified Experts
Periodic verification, testing, and optimization of system recovery are crucial and frequently overlooked components for effective disaster preparedness. In case of a disaster like a ransomware attack, these restoration drills can make the difference between a short loss of availability and an existential crisis to a business. Progent's certified Altaro VM Backup consultants can help you to create a workflow for periodically verifying, testing, and optimizing your restore procedures so you can keep your backup strategy up to date and minimize the damage of a disastrous event.

Design and Deployment Consulting for Cisco's Wi-Fi Products
Progent's Cisco-certified wireless consultants offer advanced consulting services for Cisco's Wi-Fi products by providing support that includes Aironet wireless access point planning and deployment consulting, Cisco Small Business 100/300/500 wireless access points support services, Cisco Catalyst 9100 family Wi-Fi 6 and Wi-Fi 6E 802.11ax access points system planning, deployment, and management services, Cisco Meraki Wi-Fi access point configuration and consulting support, and Cisco wireless controller expertise.

Active Directory and Microsoft Entra (Formerly Azure Active Directory) Design and Deployment Expertise
Progent can help you to design and carry out an efficient move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management for both onsite and cloud resources. To find out more, visit Azure {Active Directory and Microsoft Entra design and deployment experts.

Help Desk Services for a Remote Workforce
Progent can provide small and mid-size companies supplemental or comprehensive Help Desk support for a remote workforce. To learn about Progent's supplemental or fully outsourced Help Desk Call Center support for telecommuters, go to Help Desk support for an at-home workforce.

Extended Hours Online Technical Support
Progent's economical extended hours remote support program provides companies round-the-clock availability of online support from Progent's Technical Response Center. Services offered beyond regular business hours include resolving issues with Microsoft server products, Microsoft Windows desktop support, assistance with Microsoft Office programs, network and system backup/restore, and basic routing and switching help for Cisco networking products.

Upgrade Support for Skype for Business
Skype for Business Online has reached end of life and has been replaced by Microsoft Teams. Progent's Microsoft-certified Skype for Business integrators offer consulting and debugging aid to help your organization to maintain and manage your local Skype for Business environment or upgrade to a hybrid architecture that federates your local Skype for Business system with Microsoft Teams. Progent can assist you to design and execute an efficient deoloyment for Teams that features high reliability and scalability. Progent can also validate your communications security posture. If you need help moving to Microsoft Teams, visit Progent's planning and migration services for Microsoft Teams and Teams Premium.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises expertise, call 1-800-993-9400 or visit Remote Computer Help.

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