Immediate Online Troubleshooting for Long Island City New York Networks
Immediate Remote Support for Long Island City NetworksFor organizations located in Long Island City New York, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for online help and repair for IT systems of all sizes. Progent's remote service group can communicate with your system without breaching corporate security.

Progent's sophisticated customer support reporting application stores thorough records of the support that Progent's clients have received. Progent's authorized service personnel have access to the details of support delivered to every Progent customer by every Progent consultant. This history of anomalies and responses is structured as an easily exploitable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.

Remote support available from Progent to businesses in Long Island City New York include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the necessary monitoring and management for you, so your network expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so potential issues can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable transparent backup and fast recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk provides a seamless supplement to your in-house support team. End user access to the Service Desk, provision of support services, escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive whether incidents are taken care of by your corporate support group, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your part of technical support work as required. Progent provides startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For more information about ProSight Shared Call Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software to handle the special requirements of your corporation, or providing temporary phone support personnel to work with your internal Help Desk Call Center team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your computer users in Long Island City New York fast assistance from an efficient support group with years of background providing telephone-based support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid enabler of business performance, and Progent's aim is to solve instead of simply track IT issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Long Island City New York remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your business so that your computer maintenance is proactive and automated. By exposing possible issues before they result in crashes, proactive monitoring can head off stressful and expensive service failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of platforms.
How Your Long Island City Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Long Island City New York, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support the moment your organization has to have it. Over 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Long Island City business works with a regular freelance consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to deal with sudden system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Long Island City New York
Progent's online technical help services enable your Long Island City company to have the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most businesses in Long Island City New York, nearby computer service resources, whether represented by freelance consultants or an internal IT staff, can take care of typical network problems. However, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service people. In these instances, Progent's online support specialists provide an easy, quick, and affordable way to augment your local resources and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. Although independent service people have less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to make sure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These badly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of product options available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the front lines of network service, performing a broad variety of IT tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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