UNIX, Linux, Sun Solaris, Mac OS X Support

For small companies in Long Island City New York, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services represent excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of network issues quickly. This lowers direct costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for online help is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick repairs somehow turn into major tabs. Progent's penchant for disposing of problems efficiently translates into your business saving money.

Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business information networks. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to access your system remotely without compromising system security.

Progent's advanced technical support reporting system keeps thorough records describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of support rendered to every Progent client by any Progent engineer. This history of issues and repairs is stored as an easily searchable internal database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to find the best solutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Long Island City New York or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's phone-based network support engineers have advanced credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's consultants to resolve virtually any problem likely to take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to customers with multi-platform environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support provided by Progent to companies in Long Island City include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems within UNIX/Linux systems powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most complex challenges associated with network infrastructure planning, installation, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to find solutions for even the most complex problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive timely help for serious network issues that are hurting worker efficiency but are not within the experience of your ordinary computer support group or consultant. Progent's CCIE consultants can connect to your environment via advanced on-line support technology in order to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.

• Certified Windows Expertise
  Progent's Microsoft-expert online service experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of technology support including Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad range of remote desktop services including Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover in depth security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• Call Center Support
  Progent's Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the budget to create an internal Help Desk Call Center but who require quick access to an effective Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your established one, selecting or modifying Call Center software products to handle the special needs of your company, or providing temporary online staff to supplement your in-house Help Desk Call Center group to deal with high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.

  Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Long Island City New York rapid communication with a large support resource with years of background delivering telephone-based help and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's target is to solve instead of simply track technical problems.

• Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac experts can nurture the imaginative aspect of Macintosh systems by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or putting together an audio/video production facility.

  Remote Network and Server Monitoring Support
  Progent offers companies in Long Island City New York online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive and automated. By uncovering emerging problems before they evolve into downtime, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a combination of operating systems.