Fast Online Help for Long Island City New York Computer Systems
Fast Phone Help for Long Island City SystemsFor organizations in Long Island City New York, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical online support organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where fast solutions somehow end up as substantial invoices. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized technologies and proven processes which promote the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent's remote service group can connect to your company's network without violating network security.

Progent's sophisticated customer support reporting application keeps extensive histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help provided to every client by any consultant. This archive of anomalies and fixes is stored as a conveniently exploitable support knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's online service experts can determine the best solutions quickly.

Remote support offered by Progent to clients in Long Island City New York include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent handles the daily monitoring and management for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT staff and your Progent technical consultant so emerging problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk offers a transparent supplement to your internal network support resources. Client access to the Service Desk, provision of support services, issue escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are resolved by your internal support staff, by Progent, or a mix of the two. You have unrestricted flexibility to extend or shrink your part of technical support work as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and education. To learn more about ProSight Shared Help Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software to handle the special requirements of your business, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy events like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Long Island City New York fast access to a reliable support group with substantial background providing phone support and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid contributor to business performance, and Progent's target is to fix and not simply document technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Long Island City New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By spotting possible issues before they result in crashes, proactive monitoring can minimize stressful and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a combination of platforms.
How Your Long Island City Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Long Island City New York, Progent's phone-based computer support specialists are ready to provide effective and economical system help the moment your business needs it. More than two decades of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Long Island City organization relies on a regular freelance support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with sudden network crises or especially complex integration problems.

Features of Progent's Remote Network Services for Long Island City New York
Progent's online help, remote repair, network security expertise, and system administration services offer companies in Long Island City New York unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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