Fast and Affordable Remote Troubleshooting for Long Beach California Computer Systems
Immediate Phone Help for Long Beach NetworksFor companies in Long Beach California, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent value because they have the real-world experience and have access to the advanced tools necessary to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where fast solutions somehow end up as large bills. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-proven processes that allow the maximum degree of effectiveness for online consulting and repair for information systems of any size. Progent's Technical Response Center can interface to your system remotely without breaching corporate security.

Progent's advanced technical support database application includes extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of support delivered to each client by every Progent engineer. This history of problems and fixes is organized as a quickly accessible proprietary database that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up additional vast support databases and allow fast access to vendors' internal engineering staff so Progent's online consulting experts can determine the best solutions in the least time.

Remote services offered by Progent to customers in Long Beach California include:

ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the necessary monitoring and management for you, so your system expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your specified IT personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your core support organization. Client access to the Help Desk, delivery of support services, issue escalation, ticket creation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether incidents are resolved by your core network support organization, by Progent, or both. You have complete versatility to extend or shrink your share of support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software plus documentation, testing and training. To find out more about ProSight Shared Call Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or enhancing your established organization, selecting or enhancing Call Center software products to handle the particular demands of your business, or providing temporary online staff to reinforce your internal Help Desk Call Center team to handle high-demand events like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology consultants provides your customers in Long Beach California immediate access to an effective network service resource with years of background providing phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to fix and not just document network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Long Beach California remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting potential issues before they cause crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a mix of platforms.
How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Long Beach California, Progent's phone-based computer support engineers are ready to provide effective and economical system help whenever your business needs it. Over 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Long Beach organization has a local freelance support technician or maintains an in-house organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Support for Long Beach California
Progent's online help, remote troubleshooting, system security expertise, and system management services offer offices in Long Beach California the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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