UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small companies located in Long Beach California, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of network issues rapidly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions manage to turn into large tabs. Progent's penchant for dealing with problems efficiently results in your business saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your network without compromising system security.

Progent's highly evolved service reporting application maintains thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance delivered to every Progent client by every consultant. This history of trouble tickets and resolutions is structured as a conveniently retrievable proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' internal support staff so Progent's online service experts can come up with optimal solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Long Beach California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's remote support professionals offer advanced credentials in an extensive set of technologies. This broad scope of IT skills allows Progent's engineers to address virtually any emergency that may crop up in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support clients with multi-platform networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online services available from Progent to companies in Long Beach include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-based approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE credential is the highest recognition for networking engineers, and certifies a person's network technology knowledge at the expert level. CCIEs can handle the most stubborn issues associated with network infrastructure design, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. CCIEs represent an excellent value because their depth of experience allows them to find solutions for the most complex problems quickly. In many instances, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely help for serious network issues that are lowering worker productivity but are not within the comfort zone of your local IT service resources. Progent's Cisco-qualified CCIE support experts can interface to your environment using the latest on-line support technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote support professionals can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services including Windows Server 2022 solution design and migration support, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a full range of remote desktop support including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier Network Security Specialists
  Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security support services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; securing your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Call Center Support
  Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who lack the budget to assemble and manage an internal Help Desk Call Center but who want fast access to a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

  Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk application software to meet the special needs of your business, or adding temporary online staff to supplement your in-house Help Desk resources to handle unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk staff of veteran network consultants gives your clients in Long Beach California rapid assistance from a dependable support group with extensive experience delivering phone support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a major driver of company productivity, and Progent's goal is to resolve and not simply record technical issues.

• Business Applications Services: Education, Custom Development, and Integration
  Progent's Applications Consulting Group can supply remote professional consulting support and education in key application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can promote the imaginative elements of Macintosh computing by offering phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio or video or configuring an audio/video post production facility.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Long Beach California online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they cause network outages, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a combination of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.