Enlarging your remote workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Long Beach organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Long Beach, California companies to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

IP Voice Integration for At-Home Workers
Expanding the corporate PBX system to include teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are popular with SMBs to server remote users. Many larger organizations depend on Cisco's current or legacy products for VoIP management. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that delivers the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their current Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to work with these VoIP solutions and provide on-demand integration and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Long Beach, California business, phone 1-800-993-9400 or go to Contact Progent.