Besides providing rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Long Beach, California companies to resolve specific technical issues or longer-term projects, Progent offers temporary staff augmentation to deliver more generalized assistance such as desktop help, IT administration, and Help Desk response. Temporary staffing makes it possible for organizations to respond to planned or unexpected surges in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps resulting from the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give businesses the flexibility to react to increases in requirements for network services without dealing with the costs and delays associated with vetting and hiring professional IT personnel and without the risk of increasing your in-house head count.

Important features of Progent's temporary staff augmentation services include:

  • Rapid availability of seasoned IT professionals
  • Easy initiation, termination, and resumption of services
  • Seamless augmentation of your in-house IT team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong working relationship with a top-level, full-service resource for IT support
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Help Desk service is a proven flexible staff augmentation option that allows IT organizations to share the responsibilities of Help Desk support transparently between their full-time network personnel and Progent's extensive pool of technical support specialists. Working as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative support solution powered by the industry's leading group professional services (PSA) tool for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for organizations of all sizes throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Long Beach, California Companies
Progent's veteran team of certified consultants offers Long Beach, California businesses a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term IT Staffing for Long Beach, California Organizations
To learn more details about Progent's temporary supplemental staffing services for Long Beach, California organizations, call 800-993-9400 or visit Contact Progent.