Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can manage inside a target's network, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Long Beach metro area to locate and isolate infected devices and protect clean assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Long Beach
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment for the decryptors needed to unlock encrypted data. Ransomware assaults also attempt to exfiltrate files and hackers require an additional ransom in exchange for not posting this data on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the nature of the stolen data.

The recovery process subsequent to ransomware incursion involves a number of distinct stages, most of which can proceed in parallel if the response team has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical first step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to run unrestricted, the longer and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include cutting off affected endpoints from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of capability with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and secure remote access management. Progent's recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's managers and network support group to prioritize activity and to put vital services on line again as fast as feasible.
  • Data recovery: The work required to restore files damaged by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be required to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the same anti-virus tools deployed by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, classification, containment, repair and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance provider, if any. Activities include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack condition; and reprovisioning machines and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and uncovers vulnerabilities in policies or work habits that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key activities such as operational resumption are performed concurrently. Progent has an extensive roster of information technology and data security professionals with the knowledge and experience required to perform activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and ERP software. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your network following a ransomware attack and reconstruct them rapidly into a viable system. Progent has worked with leading insurance carriers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Long Beach
For ransomware recovery consulting services in the Long Beach metro area, call Progent at 800-462-8800 or see Contact Progent.


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