Mobile Solutions

Consulting Support for BlackBerry Technology
BlackBerry wireless smartphones were once among the most successful solutions for achieving location-independent access to email, calendars, web-based programs, and other vital business data. Progent offers Long Beach, California businesses the expertise of BlackBerry-premier consultants who can help businesses to manage their BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the need for world-class protection, reliability, and recoverability has become the standard for companies of all sizes, effective integration and support of BlackBerry solutions has become more difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry-based solutions affordably and effectively, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 management support, and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and control BlackBerry smartphones across your company, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored rapidly and safely.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Technical Expertise for BlackBerry BES Server
Research in Motion's high-end platform for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, Lotus, or Groupwise clients to transmit and receive messages that are encrypted in transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of crucial administrative tasks that span from BlackBerry setup and upgrades to wireless security and high availability.

Progent's BlackBerry-premier engineers can assist you to utilize RIM BlackBerry BES Server to do basic jobs such as:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Update BlackBerry smartphone software remotely
• Manage user and group configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier consultants can also assist your company to use BES Server to perform key procedures not supported by the entry-level BES Server Express. These tasks include:

• Set up and manage BlackBerry's high-availability infrastructure using virtual servers
• Install BlackBerry devices remotely
• Establish specialized management roles
• Monitor and report on the overall health of your BlackBerry system

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also show you how to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs assessment, solution design, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which management model and equipment meet your requirements, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
To ask Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.