UNIX and Linux Consulting

For small businesses located in Londrina Paraná, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to resolve most information system issues rapidly. This reduces direct expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for online help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as large invoices. Progent's skill at dealing with problems efficiently results in your company saving money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-proven methodologies which allow the highest level of effectiveness for online engineering help and repair for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's system without breaching corporate security.

Progent's powerful customer support reporting application keeps extensive documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services provided to each Progent customer by any engineer. This database of trouble tickets and solutions is structured as a readily retrievable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting experts can arrive at the best solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Londrina Paraná or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's phone-based support professionals possess certified skills in an extensive set of technologies. This broad range of IT skills allows Progent's engineers to address practically any emergency that may occur in a small business network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote services Offered by Progent to small businesses in Londrina include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide array of computer technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can resolve the most intractable problems encountered in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to fix the most difficult problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting providers make CCIEs available to support small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can receive immediate help for serious network issues that are impacting business efficiency but are not within the comfort zone of your ordinary IT service resources. Progent's Cisco CCIE consultants can tie into your environment using state-of-the-art on-line support tools to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN solutions.

• Certified MS Windows Support
  Progent's Microsoft-certified remote service professionals can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of platform support such as Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint 2016 migration expertise, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of remote desktop support services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to recover quickly following a serious penetration. Security solutions available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small businesses who lack the money or time to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software products to handle the unique demands of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center team to handle demanding scenarios like software transitions, mass upgrades, or installing new applications.

  Progent's Call Center staff of veteran information technology professionals provides your customers in Londrina Paraná quick access to an efficient network service resource with substantial experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to fix and not simply document network problems.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. For more information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac experts can promote the artistic components of Mac environments by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Londrina Paraná online network and server monitoring services centered around MS Operations Manager network monitoring, adapted by Progent to suit your business so that your IT support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, remote monitoring can head off stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple OS platforms.

Londrina Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Londrina metro area.