Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to take longer to become aware of a break-in and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can achieve inside a target's network, the more time it takes to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Londrina metro area to locate and quarantine breached devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Londrina
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an extra settlement for not publishing this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The restoration process subsequent to ransomware incursion involves a number of distinct phases, most of which can be performed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical initial step involves blocking the sideways spread of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of cutting off affected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal useful level of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and safe endpoint access. Progent's recovery team uses advanced workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's management and network support staff to prioritize tasks and to get critical resources back online as quickly as possible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which restore methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV tools implemented by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, identification, mitigation, repair and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryption utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This activity is aimed at discovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack travelled within the network helps your IT staff to evaluate the damage and brings to light weaknesses in rules or work habits that need to be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other important recovery processes such as business continuity are executed in parallel. Progent has an extensive roster of information technology and cybersecurity experts with the skills needed to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP applications. This scope of skills allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them quickly into a viable network. Progent has worked with top insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Londrina
For ransomware recovery expertise in the Londrina metro area, phone Progent at 800-462-8800 or go to Contact Progent.


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