Immediate Online Troubleshooting for London United Kingdom Computer Systems
Urgent Remote Help for London SystemsFor companies located in London United Kingdom, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most network problems quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for information systems of any size. Progent's online support team can communicate with your company's computer system remotely without compromising corporate security.

Progent's sophisticated technical support database application keeps comprehensive documentation of the service that Progent's clients have received. Progent's team engineers have access to the details of assistance rendered to every client by every engineer. This database of issues and solutions is structured as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.

Remote services provided by Progent to businesses in London United Kingdom include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent handles the daily monitoring and management for you, so your network scales easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT staff and your Progent consultant so emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting utilities created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A broad selection of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk provides a transparent supplement to your in-house network support resources. Client access to the Service Desk, provision of support services, escalation, trouble ticket creation and updates, performance metrics, and management of the support database are cohesive regardless of whether issues are resolved by your core network support group, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or reduce your share of IT support activity as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and education. For details about ProSight Co-Managed Support, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran network professionals provides your clients in London United Kingdom immediate access to a dependable technical support resource with extensive experience offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a significant enabler of business performance, and Progent's aim is to fix rather than merely document network problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in London United Kingdom remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they expand into crashes, remote monitoring can avoid inconvenient and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of platforms.
How Your London Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in London United Kingdom, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help the instant your company has to have it. Over two decades of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your London office deals with a local freelance support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to address unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Companies in London United Kingdom
Progent's remote support services enable your London organization to have the benefits of immediate, expert IT support without the expense of managing an in-house IT organization. Your information system will acquire added business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in London United Kingdom, local network service resources, whether represented by outside consultants or an internal maintenance staff, can handle typical technical problems. However, serious problems might strike when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's online support experts offer an easy, quick, and budget-friendly way to supplement your regular resources and to pass on valuable knowledge to increase your capability to deal with future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent consultants have smaller overhead than larger service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is attempting to resell a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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