UNIX, Linux, Sun Solaris, Mac OS X Support

For small businesses in London United Kingdom, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online support engineers offer exceptional value because they are equipped with the real-world background and the sophisticated technology to solve most information system issues rapidly. This lowers direct costs because service calls take up fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for online support is designed to get the most out of your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into large invoices. Progent's skill at solving technical issues quickly results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested processes that allow the maximum degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.

Progent's powerful technical support reporting system maintains thorough documentation of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of services rendered to each client by any consultant. This database of issues and resolutions is stored as a conveniently exploitable support database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in London United Kingdom or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online technical service engineers possess advanced credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to tackle almost any crisis that may take place in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To help clients with mixed-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support available from Progent to clients in London include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help for resolving problems affecting UNIX/Linux networks based on leading versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a consultant's network technology skills at the master level. CCIEs can deal with the most complex issues surrounding network planning, installation, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value because their depth of expertise allows them to resolve the most complex problems quickly. In common instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick phone access to a CCIE so you can get urgent help for complex network infrastructure issues that are hurting business efficiency but are not within the scope of your local IT service resources. Progent's Cisco CCIE support experts can connect to your computer system using the latest remote support technology in order to perform quick, safe, and affordable analysis and repair. Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

• Authorized Windows Experts
  Progent's Microsoft-expert online service experts can deliver computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of platform support services including Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of remote desktop support services including Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Specialists
  Progent's certified CISM and CISSP network security engineers offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up quickly following a damaging breach. Security solutions available from Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Services
  Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small companies who lack the budget to assemble and manage an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center software products to meet the unique requirements of your business, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group during high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

  Progent's Call Center team of seasoned network professionals offers your computer users in London United Kingdom immediate communication with an efficient technical support group with years of background delivering telephone-based support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a key contributor to company efficiency, and Progent's goal is to solve instead of simply annotate technical issues.

• Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn more information about Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac consultants can promote the creative aspect of Macintosh computing by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production studio.

  Online Network Monitoring Services
  Progent offers companies in London United Kingdom remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your IT support is proactive and automated. By detecting emerging issues before they evolve into downtime, system monitoring can head off disruptive and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a variety of OS platforms.

London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.