Little Rock, AK Remote Support from World-class Computer Troubleshooting Experts
Progent's computer tech support services can provide your Little Rock, AK company low cost and reliable access to world-class consulting engineers. By delivering IT support help when you need it, offering specialized expertise for key applications, offering unique support such as 24x7 server monitoring, and billing only for services you use, Progent gives your Little Rock, Arkansas business an economical option for maximizing the productivity of small-scale office networks. If you maintain an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to build and support a robust and secure information network and to benefit from fast access to the skilled support typically restricted to enterprises who can set up a sizeable internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the skills of your internal IT service team. This can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to plan and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Businesses in Little Rock, Arkansas
Progent provides the support of qualified experts for all aspects of network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options Available for Little Rock, Arkansas Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT management. Progent's paradigm for delivering computer support services is based on the Call Center structure common to big IT organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, reliable follow-through, and tight cost monitoring across an array of IT support delivery alternatives that include remote repairs, in-person help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer support services.

  • Onsite Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small companies the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment platform, network protection engineering, non-stop it system engineering, server virtualization strategies, plus configuration, programming and support for small business applications including accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and medium-size businesses to plan, set up and troubleshoot the infrastructure for telecommuters. Areas of infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connections, VDI desktop software, router integration, wireless network planning and deployment, and reliable Internet connectivity. To learn about Progent's network infrastructure support services for at-home workers, see infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is also convenient for clients to transfer to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit companies with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network products including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT information protection and reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of advantages to customers wishing to increase the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with proven methods for resolving actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big bills for quick repairs. Another advantage of by-the-minute billing is that your company are not inclined to allow simple issues to fester until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Little Rock, Arkansas business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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