Fast Online Technical Support for Lexington-Fayette Kentucky IT Networks
Urgent Remote Support for Lexington-Fayette NetworksFor businesses located in Lexington-Fayette Kentucky, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. This lowers immediate costs since solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding network outages and related losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions manage to turn into substantial tabs. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies that promote the highest level of effectiveness for online consulting and repair for information networks of any size. Progent's Technical Response Center can interface to your company's computer system remotely without breaching system security.

Progent's sophisticated service reporting application keeps detailed histories describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support rendered to each client by any Progent engineer. This database of anomalies and responses is structured as a conveniently accessible internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Remote services provided by Progent to customers in Lexington-Fayette Kentucky include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent takes care of the daily monitoring and management for you, so your network scales easily without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include RMM, cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT staff and your assigned Progent technical consultant so potential issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting plug-ins created to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a smooth supplement to your in-house network support group. Client interaction with the Service Desk, delivery of support services, escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are consistent whether issues are taken care of by your in-house network support resources, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your part of technical support work as needed. Progent provides startup installation and provisioning of the professional services automation software as well as documentation, validation and education. For more information about ProSight Shared Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network experts gives your computer users in Lexington-Fayette Kentucky instant assistance from a large support group with substantial background delivering phone support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's target is to fix instead of simply record network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced consulting support and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. For more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Lexington-Fayette Kentucky remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they result in crashes, automated monitoring can head off disruptive and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a combination of operating systems.
How Your Lexington-Fayette Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Lexington-Fayette Kentucky, Progent's phone-based computer support engineers can deliver professional and affordable IT help whenever your business needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Lexington-Fayette business works with a regular independent consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially complex integration projects.

Details of Progent's Remote Computer Services for Lexington-Fayette Kentucky
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Lexington-Fayette Kentucky the greatest leverage for your support investment. Whether you require occasional phone support and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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