Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT staff are likely to take longer to recognize a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to achieve within a target's system, the longer it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can help businesses in the Lexington-Fayette metro area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Lexington-Fayette
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryption tools needed to recover scrambled data. Ransomware assaults also try to exfiltrate files and hackers require an extra payment for not publishing this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the nature of the stolen information.

The recovery work subsequent to ransomware incursion involves several crucial stages, most of which can proceed concurrently if the recovery workgroup has enough members with the required skill sets.

  • Quarantine: This time-critical first response requires blocking the sideways spread of ransomware across your network. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities include cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic useful degree of capability with the least downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network topology, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the complicated restoration process. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to put vital services back online as quickly as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what recovery techniques are required. Ransomware attacks can take down key databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same anti-virus tools implemented by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware filtering, classification, mitigation, repair and analysis in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryptor tool; debugging failed files; building a clean environment; mapping and connecting drives to match precisely their pre-encryption state; and recovering computers and software services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware assault travelled through the network helps you to evaluate the impact and uncovers shortcomings in rules or work habits that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is usually assigned a top priority by the cyber insurance provider. Because forensics can take time, it is vital that other key activities such as operational resumption are executed in parallel. Progent maintains a large roster of IT and cybersecurity professionals with the skills required to perform the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with top cyber insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Lexington-Fayette
For ransomware system restoration consulting services in the Lexington-Fayette area, phone Progent at 800-462-8800 or see Contact Progent.


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