Wireless Expertise

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent can provide Lexington-Fayette, Kentucky businesses support from BlackBerry-certified consultants who can help companies to maintain existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for companies of any size, successful deployment and support of RIM BlackBerry solutions has grown more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses often resort to external support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, combined with Progent's proven online support model, provides small companies an affordable solution for incorporating BlackBerry technology productively into their information system.

Progent's engineers can help you with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, customize mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.

Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.

Consulting and Technical Services for BlackBerry BES Server
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Exchange, IBM Lotus Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted during transit to provide maximum security. BlackBerry Enterprise Server also streamlines a wide selection of key management tasks that span from BlackBerry setup and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Schedule smartphone, program, and policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Manage user configurations with BlackBerry's vast library of policies

Progent's BlackBerry-premier engineers can also assist you to use BlackBerry BES Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Set up and manage BlackBerry's high-availability infrastructure using virtual servers
• Install BlackBerry smartphones remotely
• Establish custom administration roles
• Automatically track and report on the health of your solution

Expert RIM BlackBerry Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver expert technical help to businesses in the Lexington-Fayette region or throughout Kentucky. Progent's experienced online technical support experts have helped businesses resolve computer issues and reduce IT service expenses in every state in the U.S. and established a large base of loyal customers. (See Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of issues related to RIM BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can also help your company to troubleshoot a wide array of issues associated with synchronization, device detection, messaging reconciliation, web browsing, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote technical assistance for small business networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs low and, by handling issues promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, solution architecture, deployment strategy and execution, performance optimization, design of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a wireless environment that fits within your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.