Las Vegas Remote Workers Solutions Support

Expanding your remote workforce may have a major impact on IT architecture, security, and company culture. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Las Vegas company to select the right technologies and follow leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Las Vegas, Nevada companies to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a combination of personal equipment like desktop computers and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both outdated as well as current IT products in virtual office venues enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement necessary updates. Support services available from Progent to help you to implement a high-functioning work-at-home infrastructure include:

• VPN technology makes it possible to establish a safe tunnel for authenticated remote employees to access IT resources located at your corporate datacenter or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your remote workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a wide range of devices including Windows, Mac, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and interact with a remote PC's desktop. This technology provides network managers significant control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers top-tier remote support for setting up home routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
• Home Wireless networks, typically shared by the whole family and guests, are frequently utilized by telecommuters to connect to their router for work. This can create throughput and cybersecurity problems. Progent can assist you to resolve these issues by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless access point integration assistance.
• Internet access solutions impact the speed and availability of connections between telecommuters and the company network. Vital applications may require backup Internet access in the event the normal connection breaks. Progent offers expertise for selecting service providers, picking sensible bandwidth and data volume packages, and integrating redundant Internet access. See Internet access solutions.

IP Voice Solutions for Remote Workers
Extending the company PBX system to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter VoIP environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations tune their existing Cisco IP voice systems to handle an expanding remote workforce.

• Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia software deployed across the network. Unified Communications Manager manages additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
• CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, see Cisco CallManager consulting.
• Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
• Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and deliver on-demand deployment and debugging expertise.

Video Conferencing for Telecommuters
A broad range of video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations utilize multiple conferencing products to accommodate their various partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing ecosystem and enhance the productivity of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting services.
• FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for training. To learn more about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist you to optimize your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful environment of productivity apps that create a consistent user experience for exchanging data and ideas throughout a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange Server since their initial releases and can help your company to deploy these critical collaboration products to maximize the productivity of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for delivering its full range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, visit planning and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint utilizes web sites to allow collaboration and knowledge sharing by offering policy-driven delivery of content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint allows you to build secure web portals that permits at-home workforce to see and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to deployment consulting services for Microsoft Exchange Server.

OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can share them safely via a web browser. Provided with Office 365, OneDrive enables remote workers to co-author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive integration experts.

Cloud Integration Services for Teleworkers
Progent offers affordable online support for helping organizations to create, manage and optimize integrated hybrid network models that combine internal data centers, teleworkers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud connectivity, identity, and security.

Microsoft Azure is a popular platform for public cloud software and services that allows you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers over 100 cloud-based services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting services for Azure, visit Azure consulting services.

Microsoft 365, previously branded Office 365, is Microsoft's popular suite of client productivity applications and cloud services offered on a subscription basis. Office apps and cloud services are provided in a variety of bundles intended for users ranging from individuals and small offices to large corporations. Progent can provide fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange consultants are available for occasional assistance to guide you through challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, see Exchange Online configuration and troubleshooting consulting.

Amazon AWS is a trailblazer in the public cloud computing market and is the world's leading source of cloud-based services. Progent offers fast and affordable online access to cloud integration consultants who can assist your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Platform is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud, and Progent's database consultants can help you make your mission-critical applications cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity management for remote workers with Google Cloud Identity. Progent's experts can also assist your business to use GCP's unified management technology to control and track your GCP ecosystem. To learn, go to Google Cloud Platform consulting support.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide switchover to a from-home business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

• Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their current tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
• Progent's Call Center Augmentation Service allows your company to augment your existing Call Desk staff by splitting responsibilities for Call Center support transparently between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class technical support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Cybersecurity for Remote Workers
At-home employees commonly use their personal computers and often operate in an unsecured physical space. This multiplies their susceptibility to malware threats and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user training, and the creation of security policies based on best practices. Progent's veteran group of data security support consultants can help your business to design, deploy and maintain a compliant cybersecurity solution that protects vital IT resources in networks that include remote workers.

Firewalls allow companies to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances allow you to assign and control different access rights to different classes of users and to expand your network and modify your security profile as your company evolves and as network attacks become more complex. Progent supports both current and legacy firewall devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support services, visit firewall support expertise.

Remote Endpoint Monitoring makes it easy to track the various computers utilized by telecommuters and either reject or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every protected endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks on arrival. When an attack is discovered, ProSight ASM instantly isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.

Progent's Duo authentication Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can evaluate the exposure of your network to all classes of outside and internal security threats for a network that includes at-home workers. Progent can run online, automated cybersecurity analysis software for rapidly and economically uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security professionals with top credentials such as CISM, CISSP, and GIAC, can assist your business to audit your processes and policies and assess your network architecture to allow you to design the highest level of protection for your remote workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, remediate, and verify cybersecurity weaknesses before threat actors can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent can also assist you to harden your network security and can assist you to plan and implement a unified cybersecurity strategy that simplifies management and provides maximum protection for on-prem, multi-cloud, remote, and perimeter IT resources. To learn more information about Progent's vulnerability assessment solutions powered by on NodeZero's pentest platform, see Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key areas to focus on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and restoring critical data so as to avoid data loss and reduce recovery time and effort in the event of storage system problems resulting from equipment breakdowns, software hiccups, human mistakes, cyber attack, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

• Backup/Recovery solutions for at-home workers must cover multiple kinds of user-owned endpoints. Progent can provide quick remote help from experts familiar with a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and includes granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity plans commonly anticipate scenarios that require a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity specialists can help you to produce, document and validate a DR/BC plan that addresses the process of moving to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a unified environment for protecting corporate data by controlling local, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or company owned. IT admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for accessing information and resources, set passwords, create VPN connections, control how teleworkers share data, establish threat protection, ensure security compliance, and erase corporate information from missing, stolen or deactivated endpoint devices. Intune runs with iOS, Google Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, visit Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that allows network administrators to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud products. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Las Vegas, Nevada business, call 1-800-993-9400 or go to Contact Progent.