Expert Remote Technical Support for Laredo, Texas Computer Networks from Certified Consultants
Small companies have traditionally been ignored by large IT service firms. Some small companies allow themselves to grow excessively dependent on freelance consultants or small support organizations who lack the size or broad knowledge to respond promptly or effectively to network crises. Still other small companies turn to giant support providers that employ personnel taught to provide by-the-numbers solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standardization that characterizes small company IT systems.

Progent's proven methodology for delivering low-cost and effective network support to small companies has made Progent one of the top Microsoft-certified network service organizations in the industry. Progent has provided online help to businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support team. This can save money and minimize technical risks for major IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Laredo, Texas
Progent's national team of certified support professionals offers assistance for virtually all facets of network technology deployed by companies of any size. Technologies served by Progent in Laredo include:

Service Delivery Alternatives Available for Laredo, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Support Model promotes fast response, thorough service documentation, reliable follow-through, and strict cost control for an array of network support delivery options that include remote troubleshooting, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix network problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small businesses the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, see Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can provide assistance with vital technologies such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and support for business software such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and major system migrations, extended initiatives like customizing a legacy ERP platform to a modern Microsoft Dynamics 365 package, relational database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size businesses to plan, configure and debug the infrastructure for offsite workers. Areas of infrastructure for which Progent's consultants offer guidance include secure and convenient VPN tunnel connectivity, VDI desktop software, router setup, wireless network design and implementation, and reliable Internet access. To learn about Progent's infrastructure expertise for remote workers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to another support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the client's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system security and can help with complex security projects like SIEM solutions to help companies comply with business guidelines and government requirements for network data security and reporting.

The scope and size of Progent's engineering staff offer a powerful array of advantages to companies trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, in the trenches of IT service, executing a broad variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for fixing actual network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for quick solutions. Another advantage of by-the-minute invoicing is that your company will not be tempted to permit simple issues to fester until they become big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation given by every consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ in-house IT staffs gain when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Laredo, Texas company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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